GENERAL MANAGER

Minimum qualification:
Tertiary qualification in Hospitality Business Management/Reserve Management
Minimum experience:
5 years experience in Hospitality or Reserve Operations Management

DUTIES

The daily management of a 32-bedded luxury lodge and 7500ha nature reserve, including the Finance, Marketing, HR, Lodge operations, Administration, Guiding, Maintenance, Horticulture, Spa and Heritage departmental operations.

ASSISTANT GENERAL MANAGER

Minimum qualification:
Hotel Management qualification from a recognized tertiary institution.
Management or technical qualification with relevant experience
Minimum experience:
At least 3 years experience in a related luxury hotel/lodge field

DUTIES

Responsible for the daily lodge operational requirements of the luxury 32-bed Bushmans Kloof Relais & Chateaux lodge to a standard commensurate the Relais & Chateaux association and reflecting Bushmans Kloof’s leading position in the South African tourism market and to communicate, liaise and interact with Bushmans Kloof’s local and predominantly foreign clientele. Assume the position of Acting General Manager in his/her absence.

RESTAURANT MANAGER

Minimum Qualification:
Matric – Grade 12
Minimum Experience:
3 years working experience in a fine dining 5* restaurant or similar environment
1 year as a Shift Leader in a fine dining 5* restaurant or similar environment

DUTIES

Responsible for the fast, efficient, and professional management of all meals as well as ensuring that all guest needs and expectations are exceeded continuously. Ensuring that all duties and responsibilities are carried out on a daily basis. Overseeing the smooth running of all the dinning venues, practicing good staff management, efficient and accurate restaurant paperwork and administration and ensuring efficient stock control, restaurant maintenance and maintaining all working areas to the world class standards of this luxury 5* Relais & Chateaux lodge

RESTAURANT SHIFT LEADER

Minimum Qualification:
Grade 12 - Matric
Minimum Experience:
2 year working experience in a fine dining 5* restaurant or similar Environment

DUTIES

Responsible for the fast, efficient, and professional service of all meals as well as ensuring that all guest needs and expectations are exceeded continuously. Ensuring that all duties and responsibilities are carried out on a daily basis. Overseeing the smooth running of all the dining venues, practicing good staff management, efficient and accurate restaurant paperwork and administration and ensuring efficient stock control, restaurant maintenance and maintaining all working areas to the world class standards of this luxury 5* Relais & Chateaux lodge

WAITRON

Minimum Qualification:
Grade 12 - Matric
Minimum Experience:
1 year working experience in a fine dining 5* restaurant or similar environment

DUTIES

Responsible for the fast, efficient, and professional service of all meals as well as ensuring that all guest needs and expectations are exceeded continuously and ensuring that all duties and responsibilities are carried out on a daily basis. Ensuring efficient stock control, restaurant maintenance and maintaining all working areas to the world class standards of this luxury 5* Relais & Chateaux lodge

BARMAN

Minimum Qualification:
Matric – Grade 12, Bartenders workshop, Certificated wine course
Minimum Experience:
1 year as bartender in a 5* or similar establishment

DUTIES

Responsible for the fast, efficient, and professional service of all beverages as well as ensuring that all guest needs and expectations are exceeded continuously and ensuring that all duties and responsibilities are carried out on a daily basis. Ensuring efficient stock control, bar maintenance and maintaining all working areas to the world class standards of this luxury 5* Relais & Chateaux lodge

FRONT OFFICE MANAGER

Minimum qualification:
Grade12 (Matric).
Qualification in Front Office or hospitality related course.
Minimum experience:
Previous employment in FOH (Property management program) is essential

DUTIES

Responsible for the management of the property management system Fidelio/Opera and ensuring all information is kept up to date. This will include processing reservations and circulating guest information to all departments, check – ins, lodge & room orientations, introductions to guides and managers, check outs, staff accounts and monthly reports. To ensure Head Office is notified of any changes and to liaise with them on any queries or changes that may take place. You will also be responsible for the management of the Telkom telephone communication system and assisting with the Trading Post.
Relieves Admin manager when on he or she is on leave.

ADMINISTRATION MANAGER / GUEST RELATIONS MANAGER

Minimum qualification:
Grade 12 - Matric, preferable.
Tertiary Qualification in hospitality or in service / business related industry.
Minimum experience:
Previous experience in the hospitality industry is an advantage

DUTIES

Responsible for the management of all the administration systems and equipment within Bushmans Kloof lodge. Financial control of income and banking. Welcoming guests to Bushmans Kloof and making them feel “at home”. This will include check – in, lodge & room orientations, introductions to guides and managers. Ensuring FOH areas are well kept and maintained.

FRONT OFFICE ASSISTANT ADMINISTRATOR

Minimum qualification:
Grade 12 (Matric).
Qualification in Front Office or hospitality related course.
Minimum experience:
Previous employment in FOH (Property management program) is essential.

DUTIES

Responsible for the management of Fidelio/Opera, processing reservations and guest information to all departments, check – in, lodge & room orientations, introductions to guides and managers, check outs and assisting in the Trading Post.

HUMAN RESOURCES ADMINISTRATOR

Minimum qualification:
Grade 12 (Matric).
Qualification in Human Resources & Management.
Minimum experience:
Previous employment in HR is an advantage

DUTIES

Responsible for the implementation of personnel files, the maintenance of, recording of leave and all information required by BCEA. To ensure all other statutatory requirements are in place. To keep the company and Department Heads informed of any new changes with the above.

TRAINEE GUEST LIAISON

Minimum qualification:
Matric – Grade 10
Minimum experience:
Previous experience in the hospitality industry is an advantage

DUTIES

Responsible for welcoming the guests to Bushmans Kloof and making them feel “at home”. This will include check-in, lodge and room orientations, introductions to the guides and managers. Ensuring Manor House Bar and Terrace areas are ready for the day and providing service in and around these areas including the swimming pools. Assist with FOH duties.

HEAD CHEF

Minimum qualification:
Formal Qualification Cookery School
Minimum experience:
3 years in 5* establishment or similar
2 years as a Sous Chef in a 5* establishment or similar

DUTIES

The Executive Chef is responsible for all admin, stock control, staff management, menu planning, food preparation according to the menus allocated for the various venues and functions and quality control of all food served.

SOUS CHEF

Minimum qualification:
Formal Qualification Cookery School
Minimum experience:
3 years in 5 star establishment

DUTIES

The Sous Chef is responsible for assisting the Executive Chef with admin, stock control, staff management, menu planning and food preparation according to the menus allocated for the various venues and functions.

CHEF DE PARTIE

Minimum qualification:
Formal Qualification Cookery School OR 1-2 years working experience.
Minimum experience:
1-2 years in 5 star establishment

DUTIES

The function of this position is to acquire and maintain GUESTS by anticipating, meeting and exceeding the GUEST’s expectations.
The job incumbent is responsible for the preparation, garnishing and pass service of meals (including buffets) for the restaurant, banqueting and other food outlets. Co-ordinates and supervises subordinates within area to ensure a high standard of food quality and presentation.

JUNIOR SOUS CHEF

Minimum qualification:
Formal Qualification Cookery School
Minimum experience:
2 years in 5 star establishment

DUTIES

The Junior Sous Chef is responsible for assisting the Executive Chef/Sous chef with admin, stock control, staff management, menu planning and food preparation according to the menus allocated for the various venues and functions.

SCULLERY

Minimum qualification:
Grade 10
Minimum experience:
1 year experience in similar type environment

DUTIES

The scullery is required to clean kitchens, restaurant, delivery and disposal areas within the lodge or areas as directed by management and to maintain such areas to the standards of cleanliness required by the lodge.
The scullery is required to move, carry, pack containers, equipment, disposal bins, etc. operate dishwasher, scrape plates, pack crockery and cutlery, clean pots and cooking utensils, clean operational equipment, fridges and preparation areas and surfaces in and around the kitchens.
The scullery is required to perform general cleaning duties in any area of the lodge as directed by management.

EXECUTIVE HOUSEKEEPER

Minimum qualification:
Matric – Grade 10
Hotel Management Qualification or similar
Minimum experience:
5 years work in the Housekeeping department
2 years as Assistant Executive Housekeeper

DUTIES

Responsible for the fast, efficient, and professional service of all rooms as well as ensuring that all guest needs and expectations are exceeded continuously. Ensuring that all duties and responsibilities are carried out on a daily basis. Overseeing the smooth running of all the housekeeping outlets, practicing good staff management, efficient and accurate administration and ensuring efficient stock control, maintenance and maintaining all working areas to the world class standards of this luxury 5* Relais & Chateaux lodge

ROOM ATTENDANT

Minimum Qualification:
Grade 10
Minimum Experience:
Previous work experience in a similar environment

DUTIES

Responsible for the fast, efficient, and professional cleaning and upkeep of all rooms as well as ensuring that all guest needs and expectations are exceeded continuously and ensuring that all duties and responsibilities are carried out on a daily basis to the world class standards of this luxury 5* Relais & Chateaux lodge.

PUBLIC AREAS CLEANER

Minimum Qualification:
Grade 10
Minimum Experience:
Previous work experience in a similar environment

DUTIES

Responsible for the fast, efficient, and professional cleaning and upkeep of all public areas as well as ensuring that all guest needs and expectations are exceeded continuously and ensuring that all duties and responsibilities are carried out on a daily basis to the world class standards of this luxury 5* Relais & Chateaux lodge.

GENERAL CLEANER

Minimum qualification:
Grade 10
Minimum experience:
1 year experience in similar type environment

DUTIES

The general cleaner is required to clean kitchens, restaurant, delivery and disposal areas within the lodge or areas as directed by management and to maintain such areas to the standards of cleanliness required by the lodge.
The general cleaner is required to move, carry, pack containers, equipment, disposal bins, etc. operate dishwasher and clean operational equipment, fridges and preparation areas and surfaces in and around the kitchens.
The general cleaner is required to perform general cleaning duties in any area of the lodge as directed by management.

FOOD & BEVERAGE GENERAL CLEANER

Minimum Qualification:
Grade 12 - Matric
Minimum Experience:
1 year working experience in a fine dining 5* restaurant or similar Environment

DUTIES

Responsible for maintaining all F & B guests areas and ensuring that all equipment is maintained and serviced to the correct standards. To ensure that all guest needs and expectations are exceeded continuously and ensuring that all duties and responsibilities are carried out on a daily basis. Ensuring efficient stock control, equipment maintenance and maintaining all working areas to the world class standards of this luxury 5* Relais & Chateaux lodge

HEAD FIELD GUIDE

Minimum qualification:
Tertiary qualification in Hospitality Business Management / ReserveManagement
Valid 1st Aid Certificate (level one)
PDP (drivers license)
THETA qualifications (At least NQ3)
DEAT Registration for Western cape
Minimum experience:
At least 6 months experience in travel/lodge/tourism industry
At least five years experience in luxury lodge environment

DUTIES

A Field Guide is by definition a person that leads and guides people into the natural environment. You purpose here is to facilitate the guests in this regard and communicate and co-ordinate their needs to the appropriate lodge departments.

You are responsible for the management of the guiding department, daily guiding, natural and cultural interpretation requirements of the luxury 32-bed 5-star Bushmans Kloof Relais & Chateaux lodge and 7500 ha reserve to a standard commensurate with the Relais & Chateaux association and reflecting Bushmans Kloof’s leading position in the South African tourism market and to communicate, liaise and interact with Bushmans Kloof’s local and predominantly foreign clientele.

FIELD GUIDE

Minimum qualification:
Valid 1st Aid Certificate (level one)
PDP (drivers license)
THETA qualifications (At least NQ3)
DEAT Registration for Western cape
Minimum experience:
At least 6 months experience in travel/lodge/tourism industry
At least three years experience in luxury lodge environment

DUTIES

A Field Guide is by definition a person that leads and guides people into the natural environment. You purpose here is to facilitate the guests in this regard and communicate and co-ordinate their needs to the appropriate lodge departments.

You are responsible for the daily guiding, natural and cultural interpretation requirements of the luxury 32-bed 5-star Bushmans Kloof Relais & Chateaux lodge and 7500 ha reserve to a standard commensurate with the Relais & Chateaux association and reflecting Bushmans Kloof’s leading position in the South African tourism market and to communicate, liaise and interact with Bushmans Kloof’s local and predominantly foreign clientele.

ESTATE MANAGER

Minimum qualification:
ND Horticulture or equivalent
Minimum experience:
3 Years of relevant experience

DUTIES

Responsible for the management of the Bushmans Kloof Landscaping section, including the maintenance and up keep of all Bushmans Kloof ‘s gardens, pools and outside public areas.

GARDENER

Minimum qualification:
In house training
Minimum experience:
Experience in garden maintenance

DUTIES

To maintain assigned areas in the gardens around the lodge. This includes cutting hedges, mowing lawn, fertilizing beds, cutting back and pruning, trimming edges, raking and ensuring that all beds and lawn are neat. Ensuring that the assigned area is clean, neat and weed free at all times.

MAINTENANCE MANAGER

Minimum qualification:
Technical Diploma or Certificate in mechanics, electrics, plumbing and construction or a similar technical field
Code 10 Driver’s license
Minimum experience:
At least 3 years experience in a related technical field

DUTIES

Responsible for the daily maintenance requirements of a 7 500ha reserve and 32-bed lodge to a standard commensurate with the standards set by Relais & Chateaux association and reflecting Bushmans Kloof’s leading position in the tourism market.

DRIVER

Minimum qualification:
Grade 12 (Matric) Preferable
A Valid Code 10 (or equivalent) drivers license
Minimum experience:
Fair experience with driving a truck

DUTIES

To drive the company truck to Clanwilliam and Cape Town as needed or dictated by lodge operations

SALES & MARKETING MANAGER

Minimum qualifications:
Grade 12 (Matric)
Tertiary qualification in Hospitality Business Management or Sales and Marketing
Minimum Experience:
Minimum 5 years experience in Sales & Marketing

DUTIES

The daily management of all Sales & Marketing aspects of the business including the Finance and Reservations Departments. Responsible for Corporate Image of the Company – PR, Website, Brochures and all other marketing collateral. Responsible for the development of good relationships with Tour Operators, Travel Agent, Conference Organisers and Corporate Companies. All Sales Representatives report to the Sales & Marketing Manager.

SALES & MARKETING CO-ORDINATOR

Minimum qualifications:
Grade 12 (Matric)
Minimum Experience:
Minimum 2 years experience in the Hospitality Industry

DUTIES

Support and assist Sales & Marketing Manager is all areas of the Department with specific responsibilities – Database capturing, liaising between the website and design companies.

FINANCIAL MANAGER

Minimum qualifications:
Grade 12 (Matric)
Qualification in Business Administration & Accounting.
Minimum Experience:
Minimum 3 years experience in similar type position

DUTIES

Responsible for the management of all the administration systems and equipment within Bushmans Kloof Financial control of income and banking. Compiling monthly financial reports and additional reports when requirested. Ensuring that year end financial are correct and providing assistance to the auditors when and if required

RESERVATIONS MANAGER

Minimum qualifications:
Grade 12 (Matric)
Qualification in hospitality related course.
Minimum Experience:
Minimum 3 years experience in reservations
Fidelio/Opera experience essential

DUTIES

Responding to all enquiries verbally and in writing, relating to reservations or day to day calls with regards to Bushmans Kloof. Ensuring that all reservations and enquiries are actioned timeously and accurately. Completing all reports timeously. Updating reservations system continuously

RESERVATIONS AGENT

Minimum qualifications:
Grade 12 (Matric)
Qualification in hospitality related course.
Minimum Experience:
Previous experience in reservations
Fidelio/Opera experience essential

DUTIES

Responding to all enquiries verbally and in writing, relating to reservations or day to day calls with regards to Bushmans Kloof. Ensuring that all reservations and enquiries are actioned timeously and accurately.